We'll walk you through a quick, secure screen-sharing session using Microsoft Quick Assist — built right into Windows. No downloads required.
Follow these three steps once your DSB IT technician is ready. The whole process takes about two minutes.
Call us at 250-206-2727 or send a message from our contact page. We'll confirm your issue and give you a 6-digit security code when we're ready to connect.
Press the Windows key on your keyboard, type Quick Assist, and press Enter to open it. When it opens, click "Get Help" — not "Help Someone".
Type in the 6-digit code your DSB technician gave you, then click Share screen. That's it — we'll take it from there and guide you through the rest.
Your technician will give you a code like this
This code is unique to your session and expires once used. Never share it with anyone other than your DSB technician.
Sessions are encrypted end-to-end by Microsoft. Your data stays private.
You can see everything we do on your screen and end the session at any time.
Quick Assist works on Windows 10 and Windows 11. Already on your PC — no install needed.
Quick Assist is built into Windows. Nothing to install, no account needed on your end.
Our technician will walk you through it and provide your session code. We're here Monday to Friday, 9 AM – 5 PM.