Privacy Policy

Last updated: March 2026

This Privacy Policy explains how DSB IT Solutions Ltd (“DSB IT”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website https://dsbit.ca (the “Site”) or interact with us in connection with our IT services.

1. Information We Collect

1.1 Information You Provide to Us

We may collect personal information that you voluntarily provide when you:

• Contact us by email, phone, or through any contact forms.
• Request a quote, consultation, or support.
• Enter into a service agreement with us.

This information may include:

• Name and contact details (such as email address and phone number).
• Business name and role/title.
• Technical information you share about your systems or environment.

1.2 Information Collected Automatically

When you visit our Site, certain information may be collected automatically, such as:

• IP address and approximate location.
• Browser type and version.
• Device type and operating system.
• Pages visited, time spent on pages, and referring URLs.

We may use tools such as Google Analytics to help us understand how visitors use our Site.

1.3 Information Related to Services

When we provide managed IT or support services, we may have access to additional technical information about your systems, networks, and devices. The collection and use of such information is governed by our service agreements with you and is used solely to deliver and support the services you have requested.

2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries, support requests, and service questions.
• Providing, managing, and improving our IT services.
• Communicating with you about appointments, updates, or changes to services.
• Maintaining the security and integrity of our Site and systems.
• Analyzing Site usage to improve content and user experience.
• Complying with legal obligations.

3. Legal Basis (for visitors in applicable jurisdictions)

Where required by law, we rely on one or more of the following legal bases to process personal information:

• Your consent.
• Performance of a contract or to take steps at your request before entering into a contract.
• Compliance with legal obligations.
• Our legitimate interests, such as improving our services and securing our systems.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use the Site.
• Improve performance and user experience.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the Site may not function properly without cookies.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who assist us in operating our business (e.g., hosting providers, remote support tools, analytics providers), subject to appropriate confidentiality and security obligations.
• Professional advisors such as lawyers or accountants, where necessary.
• Authorities or third parties when required by law, regulation, or legal process, or to protect our rights, property, or safety.

6. Data Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, such as:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to legal or contractual restrictions.
• The right to object to or restrict certain types of processing.

To exercise any of these rights, please contact us using the details below.

9. Third‑Party Websites

Our Site may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of those third‑party sites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Site and services are intended for business and professional use and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. International Transfers

Our Site may be accessed from outside Canada, and some of our service providers may be located in other countries. As a result, your information may be transferred to and processed in jurisdictions that may have different data protection laws than your home country. We take steps to ensure that appropriate safeguards are in place when information is transferred.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

DSB IT Solutions Ltd
Oliver, BC, Canada
Email: info@dsbit.ca
Phone: 250‑206‑2727